Privacy policy

1. Introduction

SwiftThinkr (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, and AI solutions.

2. Information We Collect

Information You Provide

  • Name, email address, phone number

  • Company and business details

  • Messages submitted through forms or communications

  • Information shared during consultations or onboarding

Automatically Collected Information

  • IP address

  • Browser type and device information

  • Usage data (pages visited, interactions, session data)

  • Cookies and tracking technologies

Client Data (AI Processing)

When using SwiftThinkr services, we may process:

  • Business data, documents, and workflows

  • Customer interaction data

  • Knowledge base content used for AI responses

We process this data only to provide and improve our services.

 

3. How We Use Information

We use collected information to:

  • Provide and operate our AI services

  • Customize solutions for your business

  • Communicate with you regarding services or inquiries

  • Improve performance, accuracy, and user experience

  • Ensure security, compliance, and system integrity

  • Meet legal and regulatory requirements

 

4. Data Security

We implement industry-standard security measures, including:

  • Multi-tenant data isolation

  • Role-based access control (RBAC)

  • Secure authentication mechanisms

  • Audit logging and monitoring

  • Encryption where applicable

These measures are designed to protect your data from unauthorized access, use, or disclosure.

 

5. Data Sharing

We do not sell your personal data.

We may share information with:

  • Service providers and partners who help deliver our services

  • Integration platforms connected to your systems

  • Legal authorities if required by law

All third parties are required to protect your data.

 

6. Data Retention

We retain information only as long as necessary to:

  • Provide our services

  • Meet legal and contractual obligations

  • Resolve disputes and enforce agreements

 

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request corrections or updates

  • Request deletion of your data

  • Restrict or object to processing

To exercise these rights, contact us at: support@swiftthinkr.ai

 

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyze usage and performance

  • Enhance user experience

You can control cookies through your browser settings.

 

9. Third-Party Services

SwiftThinkr may integrate with third-party platforms (such as CRM systems, communication tools, and data services). These services have their own privacy policies, and we encourage you to review them.

 

10. Compliance

SwiftThinkr is designed to support compliance with applicable standards and frameworks, including:

  • GDPR (where applicable)

  • HIPAA (for healthcare-related use cases)

  • SOC 2-aligned practices

  • Other applicable industry standards

 

11. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

 

13. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

SwiftThinkr Managed AI Services
Email: support@swiftthinkr.ai
Website: https://www.swiftthinkr.ai

 

Data Ownership Statement

You retain ownership of your data. SwiftThinkr processes your data only to deliver and improve services and does not use your data for unrelated purposes.